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HR Case Manager

1 month ago

Slough, Slough, United Kingdom Iceland Foods Ltd Full time
Job Title: HR Case Manager

We are seeking a highly skilled and experienced HR Case Manager to join our team at Iceland Foods Ltd.

About the Role:

The successful candidate will provide a professional and proactive HR advisory service to managers across the business, supporting them in the day-to-day case management of serious and complex employment issues.

Key Responsibilities:

  1. Act as a fully participating member of the HR team, supporting HR and developing effective working relationships with stakeholders.
  2. Provide face-to-face support to managers or act as HR lead on complex people matters, including hearings and appeals.
  3. Ensure good employment practice through the provision of clear advice and guidance in line with Iceland's HR policies and procedures.
  4. Adopt a pragmatic approach in offering solutions to managers, recognizing legal and regulatory requirements.
  5. Take every opportunity to coach managers in aspects of people management, including communication, decision-making, fairness, and consistency.
  6. Ensure all case management details are recorded accurately on the Case Management System.

Requirements:

  1. Proven track record of managing complex HR cases.
  2. Confident communication with people at all levels, with a clear, engaging, coaching, and collaborative style.
  3. Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions.
  4. Ability to work flexibly and respond positively to feedback.
  5. Full UK Driving licence (field-based roles).

What We Offer:

  1. A very competitive salary with an excellent benefits package.
  2. 25 days holiday, plus 8 days bank holiday.
  3. 15% store discount, 30% club individual restaurant discount.
  4. Discounted gym membership.
  5. Enhanced maternity/paternity leave.
  6. Long service awards.