Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Winsearch. As a Customer Service Representative, you will play a critical role in supporting customers in their after-care journey, ensuring customer satisfaction and resolving any issues that may arise.
Key Responsibilities:
- Collaborate with cross-functional teams, including FIMs, Factory, and Purchasing, to resolve customer issues and provide timely resolutions.
- Act as a liaison between clients and internal teams to assist with requirements and appointment bookings.
- Schedule remedial appointments and ensure that all necessary updates are recorded on our in-house system.
- Work closely with the factory team to ensure that changes and updates are actioned promptly.
- Follow up on factory shortage reports and take necessary actions to resolve issues.
- Liaise with fitters and polishers to ensure their availability and schedule appointments accordingly.
- Escalate any issues or risks to the appropriate person and ensure that all departmental procedures are adhered to.
Requirements:
- Experience in a scheduling team or department would be advantageous.
- Proven ability to deal effectively with complaints on the telephone and in writing.
- Ability to work independently with minimal supervision.
- Confident telephone manner and excellent communication skills.
- Strong attention to detail and ability to multitask.
- Flexibility to respond to changing circumstances and adapt to new situations.
- Ability to work effectively in a team environment.
- Excellent IT skills and proficiency in using our in-house system.
About Winsearch:
Winsearch acts as an employment agency for permanent staff, specializing in recruitment for roles in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.
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