Technical Helpdesk Engineer
1 month ago
We are seeking a highly skilled Technical Helpdesk Engineer to join our team at Rubicon Consulting. The successful candidate will be responsible for providing top-notch technical support for our clients in Warwickshire.
The estimated salary for this role is approximately £38,000 - £43,000 per annum.
About the Role:- Deliver exceptional technical support to clients, ensuring prompt resolution of hardware and software issues
- Install, configure, and upgrade operating systems and software applications, ensuring seamless integration with existing infrastructure
- Manage user accounts and permissions, ensuring secure access to company resources
- Collaborate with IT teams and other departments to ensure smooth operations and support for all technological needs
- Develop and maintain comprehensive documentation of support activities and solutions
- Minimum 2 years of experience in a similar role
- Possession of SC Clearance
- Previous experience in a deskside support or helpdesk environment is preferred
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles
- Excellent analytical and troubleshooting skills, with the ability to work under pressure and deliver high-quality results
- A customer-focused attitude, with a commitment to providing exceptional support and exceeding client expectations
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