Technical Helpdesk Engineer

1 month ago


Leamington Spa, Warwickshire, United Kingdom Rubicon Consulting Full time

We are seeking a highly skilled Technical Helpdesk Engineer to join our team at Rubicon Consulting. The successful candidate will be responsible for providing top-notch technical support for our clients in Warwickshire.

The estimated salary for this role is approximately £38,000 - £43,000 per annum.

About the Role:
  • Deliver exceptional technical support to clients, ensuring prompt resolution of hardware and software issues
  • Install, configure, and upgrade operating systems and software applications, ensuring seamless integration with existing infrastructure
  • Manage user accounts and permissions, ensuring secure access to company resources
  • Collaborate with IT teams and other departments to ensure smooth operations and support for all technological needs
  • Develop and maintain comprehensive documentation of support activities and solutions
Qualifications and Skills:
  • Minimum 2 years of experience in a similar role
  • Possession of SC Clearance
  • Previous experience in a deskside support or helpdesk environment is preferred
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles
  • Excellent analytical and troubleshooting skills, with the ability to work under pressure and deliver high-quality results
  • A customer-focused attitude, with a commitment to providing exceptional support and exceeding client expectations


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