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Senior Technical Support Manager

1 month ago

Leamington Spa, Warwickshire, United Kingdom Heathcote Recruitment Ltd Full time
Job Overview:

This is an exciting opportunity for a skilled Technical Support Manager to join a leading Midlands-based engineering company. The successful candidate will be responsible for leading a team of Service Engineers and managing the technical helpdesk.

The company supplies high-speed machine tools to various precision engineering companies across multiple sectors, including Aerospace, Automotive, Power generation, Oil and gas, and Motorsport. They provide excellent training to their customers and internal staff.

The ideal candidate will have a strong background in engineering and customer support, with experience in managing a team and providing technical support. Excellent communication and negotiation skills are essential for this role.

Key Responsibilities:

  1. Supporting machine tool sales and warranties.
  2. Managing the technical helpdesk and supporting service engineers with onsite customer issues.
  3. Assisting regional team leaders and providing support to customers with service issues, including diagnosis and root cause analysis.
  4. Motivating and mentoring the service team.
  5. Maintaining good commercial awareness and effective negotiation skills.