Engineering Team Lead
19 hours ago
A customer-focused Engineering Manager is needed to lead a team of Service Engineers and manage a Technical Support Help Desk. Occasional travel to customer sites may be required. The ideal candidate will have experience in managing a team and possess strong commercial and negotiation skills.
The company is a well-established supplier of high-speed machine tools to various precision engineering companies. They provide excellent training to their customers and internal staff.
Key Responsibilities:
- Supporting machine tool sales and warranties.
- Managing the technical helpdesk.
- Supporting service engineers with onsite customer issues.
- Assisting regional team leaders.
- Providing diagnosis and root cause analysis for service issues.
- Motivating and mentoring the service team.
- Demonstrating good commercial awareness and negotiation skills.
Essential Requirements:
- Proven experience in managing a team of service engineers and technical support staff.
- Strong commercial acumen with effective customer service and negotiation skills.
- Engineering Management experience is essential, with a preference for candidates with machine tool knowledge.
- Engineering degree is preferred but not essential.
- UK driving license required.
- Health and Safety knowledge is paramount; IOSHH or equivalent certification would be an advantage.
- Candidates need to be IT literate.
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