Technical Support Engineering Team Lead

1 month ago


Leamington Spa, Warwickshire, United Kingdom Heathcote Recruitment Ltd Full time
About the Company

Heathcote Recruitment Limited is a renowned engineering company recognized for excellence in the industry. We specialize in supplying high-speed machine tools to precision engineering companies across various sectors, including Aerospace, Automotive, Power generation, Oil and gas, and Motorsport.

Job Overview

We are seeking an experienced Engineering Manager to lead our Technical Support team. The ideal candidate will have a strong background in engineering and customer support, with excellent leadership and commercial awareness skills.

Key Responsibilities
  • Support sales and warranties of machine tools
  • Manage the technical helpdesk and resolve customer issues
  • Assist service engineers with onsite customer problems
  • Support regional team leaders and provide diagnosis and root cause analysis for service issues
  • Motivate and mentor the service team to ensure excellent customer satisfaction
Requirements
  • Proven experience in managing a team of service engineers and technical support staff
  • Strong commercial acumen with effective customer service and negotiation skills
  • Engineering Management experience is essential, with a preference for candidates with machine tool knowledge
  • UK driving license required and health and safety knowledge is paramount
Benefits

This is an exceptional engineering company to work for, offering great benefits and opportunities for growth. The salary for this role is £65,000 + bonus + company vehicle, making it an attractive opportunity for experienced Engineering Managers.



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