Customer Support Engineering Lead
4 days ago
About the Role
We are seeking an experienced Engineering Manager to lead our team of Service Engineers and manage our Technical Support Help Desk. The ideal candidate will have a strong background in engineering and customer support, with excellent commercial awareness and negotiation skills.
Our company is recognised for excellence in the industry and offers a dynamic work environment. We supply high speed machine tools to precision engineering companies across various sectors, including Aerospace, Automotive, Power generation, Oil and gas, and Motorsport.
The job involves supporting machine tool sales, warranties, the technical helpdesk, supporting service engineers with onsite customer issues, and mentoring the service team. You will need to travel occasionally to customer sites, with occasional overnight stays.
Responsibilities
- Supporting machine tool sales and warranties
- Managing the technical helpdesk
- Servicing customer requests and resolving issues
- Mentoring the service team
Requirements
- Proven experience in managing a team of service engineers
- Excellent commercial awareness and negotiation skills
- Ability to motivate and mentor the service team
Benefits
- A competitive salary of £65,000 + bonus + company vehicle
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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