Technical Support Expert

1 day ago


Coalpit Heath, South Gloucestershire, United Kingdom N-Tier Selection Ltd Full time

N-Tier Selection Ltd is looking for a skilled Technical Support Expert to join our IT department. As a key member of our team, you will provide exceptional technical support to our staff, ensuring seamless operations.

This is a fantastic opportunity to develop your career in IT support, working in a dynamic environment with a small but busy IT department. We offer genuine career development and personal growth opportunities, with a track record of promoting from within.

The successful candidate will have a proven ability to work under pressure, meeting tight deadlines and delivering high-quality results. They should be proficient in using Microsoft products, with experience working with Office 365 administration.

Salary: £28,800 (based on industry standards and location)

Responsibilities:

  1. Respond to and resolve user queries efficiently, working individually and as part of a team
  2. Provide support for a range of hardware and user administration within Office 365
  3. Analyse and resolve incidents from all areas of the business within agreed service levels

Requirements:

  • 2+ years' experience in an IT support role
  • Extensive knowledge of Microsoft products
  • Experience working with Office 365 administration
  • Strong written and verbal communication skills


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