Technical Support Engineer

3 weeks ago


Newton Heath, United Kingdom CV-Library Full time

3rd Line Support Engineer
 
My client is seeking to recruit a highly skilled 3rd Line Support Engineer
As part of the operations team, the Support Engineer will play a key role in providing advanced technical support and maintaining the operational integrity of IT systems, infrastructure, and telecommunications.
The Support Engineer will provide expert-level support for complex technical issues escalated beyond the first and second line. This role involves systems administration, troubleshooting infrastructure problems, ensuring compliance with security policies, and collaborating with external vendors to resolve technical challenges.
 
Key Responsibilities

Provide advanced troubleshooting for IT systems, telecoms, and infrastructure issues.
Administer and monitor IT systems, ensuring operational efficiency and security.
Manage and resolve complex incidents, problems, and requests in a timely manner.
Maintain security standards and configure access rights for users.
Proactively monitor data storage solutions and manage resource allocation.
Document and maintain procedures and configurations for infrastructure and hardware.
Work with third-party providers to resolve issues and evaluate new or replacement hardware.
Contribute to the development and implementation of IT policies and procedures.
Provide configuration support for software products and ensure effective operation for end-users.
Collaborate with internal teams to manage system performance and optimise functionality.
Manage application packaging, automation, and software compatibility testing.
Ensure business continuity through disaster recovery and continuity planning.
Support the Incident Manager in resolving technical faults and liaise with security teams to manage risks. Technically the Support Engineer will possess the following:

Proven experience in IT systems administration in a multi-supplier environment.
Strong understanding of IT infrastructure, networking principles, and cloud technologies including Azure, M365, Sharepoint
In-depth technical knowledge of Microsoft Technologies, VMware, Oracle, SQL, and software packaging.
Experience managing IT security standards and configuring access control.
Ability to work under pressure, managing multiple priorities and unexpected issues.
Strong problem-solving skills with the ability to resolve complex technical issues.
ITIL V4 Foundation certification preferred



  • Newton Aycliffe, Durham, United Kingdom Professional Technical Ltd Full time

    Why Choose Us? At Professional Technical Ltd, we value our employees and offer a range of benefits to support their careers and well-being.Job Details:Job Title: Field Service TechnicianLocation: Newton AycliffeReports to: Service ManagerResponsibilities:- The successful candidate will be responsible for maintaining, servicing, and repairing material...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Full time

    Job SummaryWe are looking for a skilled Technical Assembly Engineer to join our assembly department. In this role, you will be responsible for producing high-quality electronic components and assemblies.Key TasksAssemble and calibrate electronic boards using advanced techniques and equipment.Conduct fault-finding and troubleshooting exercises to identify and...


  • Cradley Heath, Sandwell, United Kingdom Professional Technical Ltd Full time

    We are currently recruiting for a Technical Production Engineer to join our team at Professional Technical Ltd. Our client is an industry-leading entertainment manufacturer specializing in bespoke mechanical machinery. This exciting opportunity involves assembling a range of components and working with diverse materials in a highly regulated environment.We...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionWe are recruiting a highly skilled Sales Engineer with Technical Expertise to join our team. This role offers excellent training opportunities and a competitive salary.**About the Role**As a Technical Sales Engineer, you will be working in a technical or engineering field and have the opportunity to progress your career. The estimated salary...

  • Pump Engineer

    3 weeks ago


    Burgh Heath, United Kingdom Ernest Gordon Recruitment Full time

    Pump Engineer (Technical Support) Camberley £45,000 DOE + Office Based +Progression + Training + 33 Days Holiday Are you a Pump Engineer or similar looking to get off the tools and move to an office based role in a tight knit team for market-leading specialist Engineering company, where you will be office-based, Monday-Friday, with 33 days holiday and...


  • Cradley Heath, Sandwell, United Kingdom Probe UK Full time

    Job Description: As an Electrical Maintenance Engineer, your key responsibilities will include undertaking planned and reactive maintenance tasks to a wide range of plant and equipment, utilising your maintenance abilities to handle various technical challenges, supporting a range of plant and equipment within our unique manufacturing environment, diagnosing...


  • Newton Aycliffe, United Kingdom Professional Technical Ltd Full time

    Is it time to start thinking of a change in career and do you have a passion to move into the world of Field Service Engineering?A global leading manufacturing company has a newly created opportunity for someone from the motor trade, agricultural, or plant industry who is looking for a career change.The patch will cover the area Newton Aycliffe, they offer...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Rise Technical Recruitment Limited. As a key member of our technical sales division, you will be responsible for providing expert technical guidance and support to our clients in the engineering sector.About You:You have a proven track record...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a Technical Sales Engineer to join their team. This role offers a competitive salary of £32,500 - £42,500 plus profit share bonus and benefits.About the Role:The successful candidate will have experience working in a technical or engineering field and be looking to progress their career. They will be...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time £30,000

    Rise Technical Recruitment Limited We are seeking a skilled Technical Sales Engineer to join our team. The ideal candidate will have experience working in a technical or engineering field and be looking for a challenging role with career progression opportunities. Salary: £35,000 - £45,000 + Profit Share Bonus Our client is a leading provider of bespoke...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    About UsRise Technical Recruitment Limited is a leading recruitment agency specializing in technical roles. We are committed to providing exceptional service and support to our clients and candidates.Job DescriptionWe are currently seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will be responsible for working with clients...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    About Us:Rise Technical Recruitment Limited is a leading recruitment agency specializing in technical sales and engineering roles. We pride ourselves on providing exceptional service and support to our clients and candidates alike.About the Role:We are seeking a Technical Business Development Manager to join our team at Rise Technical Recruitment Limited. As...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Are you an experienced Technical Sales professional looking to develop your skillset in a niche, specialized product industry? We have an exciting opportunity for a Technical Sales Engineer at our client, a well-established business recognized internationally for their service. As a Technical Sales Engineer, you will be responsible for building client...

  • Technical Assembler

    3 days ago


    Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time £25,000 - £30,000

    This position involves working as an Electronic Technician/PCB Assembler within a dynamic team that provides technical training and career progression opportunities.About the JobPerform PCB assembly, fault finding, and calibration tasks in a challenging role.Work closely with experts to develop and implement innovative monitoring solutions for critical...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time £30,000 - £40,000

    Technical Account Manager Wanted at Rise Technical Recruitment LimitedWe are seeking a highly skilled Technical Account Manager to join our team. The successful candidate will have a background in engineering or technical sales and be looking for long-term career and technical progression.The salary for this position is £30,000 - £40,000 + profit share...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewWe are seeking a skilled Technical Sales Engineer to join our team. This role involves developing and maintaining strong relationships with clients, identifying sales opportunities, and driving revenue growth.The successful candidate will have experience in technical sales, business development, or account management within an engineering or tech...


  • Newton Abbot, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking a skilled Technical Solutions Consultant to join their team.This role will involve working with clients in the technical or engineering field, providing solutions and advice on bespoke products.The ideal candidate will have experience working in a sales or technical role, with a strong understanding...


  • Newton Aycliffe, Durham, United Kingdom Husqvarna Group Full time

    Job DescriptionThis position requires a highly skilled individual to provide technical support, maintain small engines, and repair equipment. The estimated annual salary for this role is $65,000 - $85,000.ResponsibilitiesAnswering consumer inquiriesEvaluating returned machineryDeveloping technical support systemsThe ideal candidate will have excellent...


  • Newton Heath, United Kingdom Mech Electrics Limited Full time

    Position: Electrical Design and Software Engineer Salary: Up to £45,000 (dependent on experience) Working Hours: 36 hours per week, Monday to Friday (flexible working hours) Location: Newton Heath Remote Work: After a 3-month probation period, one day a week remote work available. Company Overview: Our client are a dynamic engineering firm specializing in...


  • Newton Heath, United Kingdom CV-Library Full time

    Position: Electrical Design and Software Engineer Salary: Up to £45,000 (dependent on experience) Working Hours: 36 hours per week, Monday to Friday (flexible working hours) Location: Newton Heath Remote Work: After a 3-month probation period, one day a week remote work available. Company Overview: Our client are a dynamic engineering firm specializing...