Operations Manager
1 week ago
About THG
THG is a pioneering technology group that specialises in taking brands direct to consumers through its fully integrated digital commerce ecosystem, THG Ingenuity. Our diverse portfolio of leading brands and sites includes Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realise our vision and maintain our leadership in the rapidly evolving global industry.
This role is based in Tywyn, Wales.
The successful candidate will be responsible for managing day-to-day activities across the production units, ensuring optimum production performance, efficiency, quality, and safety. They will ensure standards and correct procedures are always adhered to.
Main Responsibilities:
- To promote a culture of safety, actively ensuring effective 'Near Miss' and 'Accident' reporting and investigating. Conduct Risk Assessments where required and ensure the team understands and complies with Safe Systems of Work (SSOW).
- Maintain high standards of quality, food safety, hygiene, and housekeeping within areas of control, ensuring compliance with relevant legal, customer, and business policies and procedures.
- Involved in the selection process for direct reports. Responsible for recruiting suitable personnel for levels below direct reports. Owns training and development of individuals within their areas to enable progression or replacement roles, ensuring necessary skills are in place at all levels across business units. Ensures timely management of attendance, disciplinary, and performance management issues through direct reports, supporting, managing, and developing others as needed.
- To ensure delivery of agreed KPIs within controlled areas, delegating actions through the team, ensuring KPIs are understood and systems are in place to collect necessary data to measure performance against agreed KPIs and deliver sustainable improvements.
- Achieve or exceed agreed performance targets for controlled areas.
- Support and develop a Factory culture where individuals feel empowered to challenge the status quo and encourage feedback from all levels. Support and implement change processes within the area.
- Plan, organise, and measure labour and material requirements within the area to ensure agreed targets are met.
- To ensure the workforce in controlled areas are well-informed and develop effective cross-functional links and communications.
- Represent the company professionally at all times with both internal and external customers.
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