Senior Operations Manager

1 week ago


Tywyn, United Kingdom THG Full time

About THG

THG is a rapidly evolving global technology group that specialises in taking brands direct to consumers. Our comprehensive ecosystem, THG Ingenuity, powers a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty.

We handle all aspects of business in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This approach enables us to maintain our leadership position in the industry.

This role is based in Wales, offering a unique blend of work-life balance and professional growth opportunities.

The production units operate on a 4on 4off shift schedule, with fixed days or nights, providing stability and predictability for our team members.

Job Purpose

To manage day-to-day activities across the production units, ensuring optimal performance, efficiency, quality, and safety standards are consistently met. This involves promoting a culture of compliance with health and safety regulations and procedures.

Main Responsibilities

  • Develop and implement strategies to promote a safety culture, ensuring that 'Near Miss' and 'Accident' reporting and investigating processes are effective and efficient.
  • Maintain high standards of quality, food safety, hygiene, and housekeeping within areas of control, ensuring adherence to relevant legal, customer, and business policies and procedures.
  • Lead the selection process for direct reports, recruiting individuals with the right skills and qualifications to support business growth. Develop and own training programs to enhance individual skills and enable progression within the organization.
  • Ensure timely management of attendance, disciplinary, and performance issues through direct reports, providing guidance and support as needed.
  • Deliver agreed KPIs within areas of control by delegating actions, establishing systems to collect data, and driving sustainable improvements.
  • Achieve or exceed agreed performance targets for areas of control, fostering a culture of continuous improvement.
  • Support and develop a factory culture that encourages feedback, innovation, and change management.
  • Plan, organize, and measure labour and material requirements to meet agreed targets, ensuring effective resource allocation.
  • Foster open communication and collaboration among team members, representing the company in a professional manner both internally and externally.

Requirements and Qualifications

  • Proven experience in a fast-moving manufacturing environment, preferably within the food industry.
  • Strong leadership skills, with a track record of successful team management.
  • Ability to motivate and inspire team members to deliver exceptional performance.


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