Technology Support Services Director

2 days ago


Chobham, Surrey, United Kingdom In Technology Group Full time
Job Summary
We are looking for an experienced IT Helpdesk Manager to join our team in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up-to-date on the latest technologies.

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.

About You
You will have a proven track record in IT management, excellent leadership skills, and the ability to communicate effectively with both technical and non-technical stakeholders. You will be proactive, flexible, and able to work well under pressure.

Key Responsibilities
  • Manage a team of skilled engineers to deliver exceptional IT services.
  • Monitor and track KPIs to assess service quality and identify areas for improvement.
  • Develop and maintain strong relationships with clients, proactively addressing and resolving issues.
  • Work closely with internal technical teams to provide customized IT solutions.
  • Ensure services are delivered in line with agreed Service Level Agreements (SLAs).

Benefits
A competitive salary, opportunities for career growth and development, and a collaborative work environment.

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