Information Technology Help Desk Manager

1 month ago


Chobham Surrey, United Kingdom In Technology Group Full time €70,000

IT Helpdesk Manager - Chobham - £70,000 - Great Opportunity
Role : IT Helpdesk Manager
We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. Monitor and track Key Performance Indicators
Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement.
Work closely with internal technical teams to provide customized IT solutions to clients.
Serve as the main point of contact for assigned clients, building strong relationships and ensuring their satisfaction.
Spot opportunities for upselling and cross-selling IT support services to existing clients based on their evolving needs.
Manage and mitigate risks related to service delivery.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts.
Proactive and self-motivated, with a passion for delivering high-quality IT support solutions.
Familiarity with IT service management frameworks (e.g. ITIL) is desirable.
Strong analytical and project management skills.
Up-to-date with industry trends, emerging technologies, and IT best practices to provide expert advice and recommendations.
Proven ability to deliver high-quality services on time and within budget.
Proficiency in using CRM systems and productivity tools

If so, please apply now to be immediately considered for the position



  • Chobham, Surrey, United Kingdom In Technology Group Full time

    Service Desk Operations Manager sought by In Technology Group in Chobham. We're looking for an experienced IT professional to manage our service desk operations, ensuring high-quality service delivery and excellent client satisfaction.About the Position:Oversee the day-to-day operations of the service desk, managing a team of technical engineers.Develop and...

  • Help Desk Manager

    2 weeks ago


    Surrey, United Kingdom ASHDOWN GROUP Full time

    About the RoleThis pivotal role involves full ownership of the Service Desk function and driving process improvement. The ideal candidate will have experience running front-line service desks and be proficient in Manage Engine Service Desk Plus (SDP).


  • Surrey, United Kingdom Lynx Recruitment Ltd Full time

    About the RoleWe are seeking a skilled Help Desk Specialist to join Lynx Recruitment Ltd in Surrey. The successful candidate will be responsible for maintaining and operating computer systems and software applications.Key Responsibilities:Maintaining and supporting computer systems and software applications.Providing exceptional customer service skills and...

  • Service Desk Analyst

    1 month ago


    Reigate, Surrey, United Kingdom Opus Technology Full time €3,000

    Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team The 1st Line Service Desk Analyst role will assist...

  • Help Desk Engineer

    2 weeks ago


    Surrey, United Kingdom Lynx Recruitment Ltd Full time

    Servicing and supporting the company's computer systems and software is a crucial part of this role.The successful candidate will have:A minimum of 2 years' experience as a Service Desk TechnicianStrong knowledge of Office365 and AzureExcellent customer service skillsThis is an excellent opportunity for someone looking to develop their skills in IT...


  • Reigate, Surrey, United Kingdom Opus Technology Full time €3,000

    Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team The 1st Line Service Desk Analyst role will assist the...

  • IT Helpdesk Manager

    4 hours ago


    Chobham, United Kingdom In Technology Group Full time

    We are seeking an experienced IT Helpdesk Manager to join our team at In Technology Group Ltd. This is a great opportunity for someone with strong leadership and technical skills to take on a challenging role in an MSP environment.Key Responsibilities:Manage a team of engineers to ensure smooth system operationsDevelop strategies for system security and...

  • Help Desk Specialist

    2 weeks ago


    Surrey, United Kingdom Lynx Recruitment Ltd Full time

    Company OverviewLynx Recruitment Ltd is a leading recruitment agency based in the UK, specialising in IT and technology roles.

  • IT Support Manager

    3 days ago


    Chobham, Surrey, United Kingdom In Technology Group Full time

    In Technology Group is seeking an experienced IT Support Manager to join our team in Chobham. The ideal candidate will have a strong background in IT service management and leadership, with a proven track record of delivering exceptional customer service.About the Role:Manage a team of technical engineers, providing guidance and support to ensure...


  • Chobham, Surrey, United Kingdom In Technology Group Full time

    Job SummaryWe are looking for an experienced IT Helpdesk Manager to join our team in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up-to-date on the latest technologies.The estimated salary for this role is £65,000 - £85,000 per annum,...

  • IT Helpdesk Manager

    1 month ago


    Chobham, United Kingdom In Technology Group Full time

    IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role: IT Helpdesk Manager Location: Chobham Salary: Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly,...

  • IT Helpdesk Manager

    2 days ago


    Chobham, United Kingdom In Technology Group Full time

    IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role: IT Helpdesk Manager Location: Chobham Salary: Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly,...


  • Surrey, United Kingdom C&E Recruitment Full time

    Job Description:We are seeking an experienced hotel reception supervisor to oversee the daily running of the front desk and supervise the reception team. This role is ideal for those who enjoy working in a fast-paced environment and providing exceptional customer service.About the Role:Ensure that all guests receive a warm welcomeOversee the daily running of...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that’s invested in your progression? Do you want access to...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Horley, Surrey, United Kingdom Better Days Recruitment Full time

    Brand new permanent opportunity for an experienced IT Operations Manager to join a successful and fast-growing Energy, Data and Technology company located in Surrey. The role is to manage a team of around ten Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support. The existing staff...


  • Horley, Surrey, United Kingdom Better Days Recruitment Full time

    Brand new permanent opportunity for an experienced IT Operations Manager to join a successful and fast-growing Energy, Data and Technology company located in Surrey. The role is to manage a team of around ten Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support. The existing staff...


  • Surrey, United Kingdom Gold Group Ltd Full time

    **3rd Line IT Service Desk** My client is a successful managed service provider (MSP) in the Surrey area who are recruiting for an 3rd Line IT Service Desk. As an 3rd Line IT Service Desk you will be focusing on great customer service and achieving high levels of SLA achievement for support tickets. As an 3rd Line IT Service Desk it is essential you have...