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IT Support Team Lead

1 month ago

Chobham, Surrey, United Kingdom In Technology Group Full time
Job Description

At In Technology Group, we are seeking a highly skilled IT Support Team Lead to join our team in Chobham. This is an excellent opportunity for someone who wants to take their career to the next level and work with a dynamic team.

About the Role:

  • We are looking for a seasoned professional with a strong background in IT support and leadership to manage a team of engineers.
  • The ideal candidate will have previous experience in managing teams and ensuring smooth system operations.
  • This role involves developing strategies for system security and reliability, staying up-to-date on the latest technologies, and working closely with internal technical teams to provide customized IT solutions to clients.
  • The successful candidate will also be responsible for building and maintaining customer relationships, tracking and analyzing key performance indicators (KPIs) to assess service quality, and identifying opportunities for upselling and cross-selling IT support services.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in management within an MSP environment.
  • Strong leadership and team management abilities.
  • Proven track record of delivering exceptional customer service and managing client relationships effectively.
  • Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts.
  • Familiarity with IT service management frameworks (e.g. ITIL) is desirable.

What We Offer:

  • A competitive salary ranging from £60,000 to £70,000 per annum.
  • A chance to work with a dynamic team and contribute to the growth and success of In Technology Group.
  • Ongoing training and development opportunities to enhance your skills and knowledge.