Insurance Branch Manager

1 week ago

Bristol, Bristol, United Kingdom Stride Resource Management Ltd Full time

**Job Title:** Insurance Branch Manager

**About the Role:**

We are seeking a highly skilled and experienced Insurance Branch Manager to join our team at Stride Resource Management Ltd. As a Branch Director, you will be responsible for driving growth and delivering exceptional service to customers within the branch, supporting the delivery of team key performance objectives.

**Key Responsibilities:**

  • Manage the team on a day-to-day basis, ensuring service level delivery and adequate resource within the team.
  • Monitor team renewal, new business, and task progress daily.
  • Ensure the team remains compliant with FCA requirements throughout their work.
  • Lead and develop the team to ensure all KPI's targets are achieved, including new business, renewals, and placement strategy.
  • Work closely with other senior managers to effectively implement change and deliver agreed business benefits.
  • Present monthly results to the team and provide feedback to the Regional Director/Senior Management.
  • Provide broking solutions and support to handlers when required.
  • Effectively communicate and manage relationships with key internal and external stakeholders, including the delivery of communications from Senior Management and giving feedback where necessary.
  • Coach team members to help them strive to deliver improved service to customers.

**Requirements:**

  • A minimum of 12 months experience in the insurance/broking sector.
  • Strong influencing, negotiating, problem-solving, and analytical skills.
  • Target-driven and highly motivated, with a can-do attitude.
  • Adaptable, focused, and professional.
  • Effective at managing expectations.
  • Able to quickly develop a knowledge and understanding of company processes and business goals.
  • Recognise the importance of self-development and ensure all learning and development modules are up to date.

**Skills and Experience:**

  • Broking skills and a detailed knowledge of the core range of policies.
  • The ability to achieve and maintain a high level of customer service at all times.
  • Knowledge and use of insurer products and solutions.
  • Able to quickly develop a knowledge of operating structures, processes, and objectives of the client's business.
  • Good working knowledge of specialist operations, such as sub-contracting.
  • Sales and service process knowledge, particularly sales through service.
  • Strong time management.
  • Able to keep up to date with insurance industry developments and regulatory changes.
  • Use of account management systems and Microsoft Office.
  • Previous experience of Acturis is desired.

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