Branch Manager

4 weeks ago


Bristol, Bristol, United Kingdom Lawes Consulting Group Full time
Job Title: Branch Manager

Lawes Consulting Group is seeking a highly skilled Branch Manager to oversee the day-to-day operations of our handling teams and support the delivery of key performance objectives. As a Branch Manager, you will play a crucial role in managing the team, ensuring compliance with regulatory requirements, and driving the achievement of KPI targets.

Responsibilities:
  • Manage the team's daily operations, including service level delivery and resource management.
  • Monitor team renewal, new business, and task progress on a daily basis.
  • Ensure team compliance with FCA requirements.
  • Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
  • Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
  • Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
  • Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
  • Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
  • Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
  • Lead and develop the team to achieve KPI targets.
  • Collaborate with senior managers to implement changes for business benefits.
  • Present monthly results to the team and provide feedback to senior management.
  • Provide broking solutions and support to handlers when required.
  • Manage relationships with key internal and external stakeholders.
  • Coach team members to improve customer service delivery.
Qualifications:
  • Minimum of 12 months experience in the insurance/broking sector.
  • Certificate in Insurance status within two years of joining.
Day-to-Day:
  • Communicate and manage relationships with internal and external stakeholders.
  • Influence, negotiate, problem solve, and analyze effectively.
  • Remain highly organized and target-driven.
  • Maintain a confident and professional demeanor.
  • Keep up to date with industry developments and regulatory changes.
Experience:
  • Good knowledge of the Financial Services market and regulatory framework.
  • Broking skills and detailed knowledge of insurance policies.
  • Sales and service process knowledge.
  • Proficiency in account management systems and Microsoft Office.

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