Branch Manager
4 weeks ago
Lawes Consulting Group is seeking a highly skilled Branch Manager to oversee the day-to-day operations of our handling teams and support the delivery of key performance objectives. As a Branch Manager, you will play a crucial role in managing the team, ensuring compliance with regulatory requirements, and driving the achievement of KPI targets.
Responsibilities:- Manage the team's daily operations, including service level delivery and resource management.
- Monitor team renewal, new business, and task progress on a daily basis.
- Ensure team compliance with FCA requirements.
- Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
- Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
- Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
- Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
- Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
- Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
- Lead and develop the team to achieve KPI targets.
- Collaborate with senior managers to implement changes for business benefits.
- Present monthly results to the team and provide feedback to senior management.
- Provide broking solutions and support to handlers when required.
- Manage relationships with key internal and external stakeholders.
- Coach team members to improve customer service delivery.
- Minimum of 12 months experience in the insurance/broking sector.
- Certificate in Insurance status within two years of joining.
- Communicate and manage relationships with internal and external stakeholders.
- Influence, negotiate, problem solve, and analyze effectively.
- Remain highly organized and target-driven.
- Maintain a confident and professional demeanor.
- Keep up to date with industry developments and regulatory changes.
- Good knowledge of the Financial Services market and regulatory framework.
- Broking skills and detailed knowledge of insurance policies.
- Sales and service process knowledge.
- Proficiency in account management systems and Microsoft Office.
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1 month ago
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