Insurance Branch Manager
1 month ago
Job Title: Insurance Branch Manager
Job Summary:
We are seeking a highly motivated and experienced Insurance Branch Manager to join our team at Stride Resource Management Ltd. As a key member of our management team, you will be responsible for driving growth and delivering exceptional service to customers within the branch.
Key Responsibilities:
- Manage the team on a day-to-day basis, ensuring service level delivery and maintaining adequate resources.
- Monitor team performance, new business, and task progress daily.
- Ensure compliance with FCA requirements throughout the team's work.
- Lead and develop the team to achieve KPI targets, including new business, renewals, and placement strategy.
- Collaborate with senior managers to implement change and deliver business benefits.
- Present monthly results to the team and provide feedback to senior management.
- Provide broking solutions and support to handlers as needed.
- Effectively communicate and manage relationships with internal and external stakeholders.
- Coach team members to deliver improved service to customers.
Requirements:
- Achieve a minimum of Certificate in Insurance status within two years of joining.
- Minimum of 12 months experience in the insurance/broking sector.
Person Specification:
- Strong communicator with the ability to manage internal and external relationships.
- Strong influencing, negotiating, problem-solving, and analytical skills.
- Target-driven and highly motivated; a team player with a can-do attitude.
- Adaptable, focused, and professional.
- Effective at managing expectations.
- Ability to quickly develop knowledge and understanding of company processes and business goals.
- Recognises the importance of self-development and ensures all learning and development modules are up to date.
Skills and Experience:
- Broking skills and detailed knowledge of the core range of policies.
- Ability to achieve and maintain a high level of customer service at all times.
- Knowledge and use of insurer products and solutions.
- Ability to quickly develop knowledge of operating structures, processes, and objectives of the client's business.
- Good working knowledge of specialist operations (e.g., sub-contracting).
- Sales and service process knowledge, particularly sales through service; strong time management.
- Up to date with insurance industry developments and regulatory changes.
- Use of account management systems and Microsoft Office.
- Previous experience of Acturis is desired.
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