Technical Support Specialist
4 days ago
Senitor Associates is a rapidly growing technology company dedicated to delivering high-quality business solutions tailored to our customers' specific needs.
Sales Range£28,000 - £30,000 per annum
About the RoleJob OverviewWe are excited to announce an opening for a First Line Support Engineer to provide exceptional technical support as we expand our customer base and launch a new MSP business venture.
- Serve as the first point of contact for telephone inquiries from contractual clients, logging tickets and gathering details about issues.
- Offer ongoing support with clear, concise verbal and written communication.
- Log tickets in the support system and escalate issues to second and third-line support when necessary.
- Adhere to service level agreements (SLAs) for both phone and email support.
Key Skills and Qualifications:
- Strong knowledge of Windows 10 and 11.
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