Reception Manager

3 weeks ago

Blackpool, United Kingdom Elite Venue Selection Full time

Job Summary:

We are seeking a highly organized and customer-focused Reception Manager to join our team at Elite Venue Selection. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, managing the reception desk, and supporting other departments as needed.

Main Responsibilities:

  • Manage the front office team, providing guidance and support to ensure excellent customer service and efficient operations
  • Maximize revenue and minimize loss within the department, ensuring accurate management of monies, floats, and accounts
  • Operate the reception desk in a professional manner, handling guest check-ins and check-outs, and responding to inquiries and requests
  • Support other departments, including participating in the Duty Manager Rota and providing assistance as needed

Requirements:

  • Excellent communication and customer service skills, with a focus on providing a positive guest experience
  • Organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Knowledge of Opera PMS systems is beneficial, but not essential
  • Ability to work in a fast-paced environment, with a focus on providing exceptional service to guests

What We Offer:

  • An attractive salary and benefits package
  • Career development opportunities within the company
  • Significant staff discount rates when staying at one of our hotels
  • 50% discount off food and drink if staying at one of our hotels
  • Friends and family hotel stay discounts
  • Reduced membership at our Leisure clubs
  • Free meals on duty (when applicable)
  • Employee referral scheme
  • Free Uniform (if applicable to your role)
  • Up to 28 days holiday including bank holidays per annum
  • Auto enrolment pension scheme

About Us:

Elite Venue Selection is a leading provider of hospitality services, with a focus on delivering exceptional guest experiences. We are committed to providing a positive and supportive work environment, with opportunities for career growth and development.

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