Reception Administrator

4 months ago


Blackpool, United Kingdom The Medical Centre Full time

**JOB TITLE**: RECEPTIONIST - ADMINISTRATOR REPORTS TO: Management Team HOURS: 30 per week Shift Pattern Monday: 11.30 am 6.30 pm (30 minutes Lunch) Tuesday: 1.30 pm 8.00 pm (30 minutes Lunch) Thursday: 8.00 am 5.30 pm (30 minutes Lunch) Friday: 09.30 am 6.30 pm (30 minutes Lunch) Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Reception: Signposting patients and consulting with members of the Practice team Making patient appointments or answering patient queries face-to-face Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary Process appointment requests for future appointments from patients by telephone and in person Deal with visit requests To take telephone calls from patients about appointments and queries Accept test samples from patients and deal with accordingly Advise patients of relevant charges for private work (Non-General Medical Services), accept payment and issue receipts for same maintain patient confidentiality at all times Provision of refreshments for staff and visitors as required; setting up for meetings, participate in washing dishes and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients When last to leave, at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Administration: To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Check and complete tasks as required Check Docman and complete Docman tasks E-mail, Scan and Photocopy as requested Process patients change of address computer data and medical records (have knowledge of Practice area) Process repeat prescription request in accordance with Practice guidelines.



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