Hotel Reception Supervisor

6 months ago


Blackpool, United Kingdom Big Blue Hotel Full time

The Big Blue Hotel is currently looking to recruit a highly motivated hotel reception supervisor to join it's team.

You will be assisting the reception manager in the day-to-day running of the hotel's reception and team. Working varying shifts covering the reception between 7am - 11pm on an eight hour day basis, including weekends and bank holidays.

**Duties will include:

- **
- Greet and welcome guests in a friendly and professional manner.
- Register guests and assign rooms, ensuring all necessary information is obtained.
- Answer phone calls and provide information to guests or transfer calls to appropriate departments.
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Provide information about hotel facilities, services, and local attractions
- Resolve guest complaints or issues promptly and effectively.
- Maintain a clean and organised front desk area.

**Skills**
- Excellent guest service skills with a friendly and approachable demeanor.
- Knowledge of hotel operations and procedures.
- Strong hospitality skills with the ability to anticipate guest needs.
- Proficient in phone etiquette and handling multiple phone lines.
- A minimum of 2 years as a hotel receptionist
- A minimum of 2 years experience using Opera PMS or similar hotel operating systems

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Hotel reception: 2 years (preferred)

Work Location: In person

Reference ID: Stuart Redfern


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