Hotel Supervisor
6 months ago
F&B Manager
We are a large, fast paced hotel group dedicated to delivering exceptional hospitality experiences to our guests. With a commitment to excellence, we offer high end accommodations, outstanding dining options, and memorable events and weddings. As we continue to grow, we are seeking a proactive and dedicated individual to join our team as a Hotel Supervisor.
**Role Overview**:
As a Food and Beverage Manager, you will play a vital role in supporting the daily operations of our hotel. You will work closely with managers and department heads to ensure smooth operations across all areas, including Food & Beverage, Reception, Housekeeping, and Events. With a focus on guest satisfaction and service excellence, you will step in to assist various departments during busy periods, assist in wedding and event operations, and address any issues or complaints that may arise when a manager isn’t on shift.
**Key Responsibilities**:
- Support Senior Management with the efficient running of the hotel.
- Provide assistance and supervision to all departments, including Food & Beverage, Reception, and Housekeeping.
- Supervise wedding and event operations, ensuring seamless execution and guest satisfaction.
- Step into various departments during busy periods to relieve breaks and assist during peak times.
- Handle cashing off tills.
- Ensure that daily and evening operations run smoothly and efficiently.
- Cover evening Duty Management shifts in the absence of managers, taking responsibility for hotel operations during these times.
- Proactively address customer needs and concerns to ensure a positive guest experience.
- Resolve any issues or complaints that may arise, demonstrating effective problem-solving skills.
- Training and developing a first-class team, ensuring each member of staff is up to date with all training and progression. Creating a training plan for each staff member and monitoring to ensure completion.
*
Pay: £26,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Day shift
- Night shift
Work Location: In person
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