Senior Education Support Administrator
2 weeks ago
We are seeking a highly skilled and experienced Senior Education Support Administrator to join our team in the College of Engineering and Physical Sciences. As a key member of our student experience team, you will play a vital role in supporting the delivery of key student experience activities for undergraduate, postgraduate taught, and research students.
Key Responsibilities- Act as primary contact for academic staff involved in the Schools' /Programmes' learning and teaching, focused on student experience, providing expert guidance, understanding, and resolving queries.
- Deal with higher profile contacts on own initiative.
- Work with and support your team to plan, organise, maintain, and deliver activities, enabling the successful delivery of programmes.
- Take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling student reps, student surveys, placements, and graduation.
- Make a substantial contribution to the management, development, and implementation of operational processes.
- Prepare and deliver management and institutional reports, including responding to complex data requests involving the need to pull information from various sources.
- Compile, manipulate, analyse, and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
- Support the development of systems and procedures to assist in the day-to-day running of student experience administration.
- Responsible for the regular review and update of key documentation.
- Support periodic student experience reviews and quality assurance-related audits, report on School/Programme compliance, propose solutions, and develop and deliver remedial action plans.
- Provide a professional secretarial service to relevant committees and meetings.
- Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
- Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- Manage all data in accordance with University policy and Data Protection Regulations.
- Substantial professional experience in a variety of similar roles.
- GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
- A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
We offer a competitive salary, a generous package of benefits, including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high-quality subsidised day nurseries.
We are committed to helping our staff develop through our sector-leading Birmingham Professional programme, which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
We believe there is no such thing as a typical member of staff, and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
We are proud to hold Athena SWAN, Race Equality Charter, and Disability Confident accreditations, and we have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed.
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