Senior Operations Support Administrator

5 days ago

Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time
Job Title: Senior Operations Support Administrator

We are seeking a highly skilled and experienced Senior Operations Support Administrator to join our UoB Online Education Operations team. As a key member of the team, you will provide administrative and operational support for a broad range of duties, including complex tasks and projects.

About the Role

This is an exciting opportunity to work in a dynamic and agile team, supporting the provision of a high-quality student experience for all students studying a UoB Online programme. You will work closely with a diverse group of colleagues, including managers, Professional Services staff, academic staff, and other key internal and external stakeholders.

Key Responsibilities
  • Act as a primary contact for and maintain high-profile working relationships with key stakeholders on your own initiative, fielding complex enquiries independently and ensuring that appropriate information is disseminated to stakeholders as appropriate.
  • Support with meeting planning duties as required, including making informed decisions about the team's work schedule based on an understanding of priorities and deadlines.
  • Use a variety of complex University systems and processes to research, analyse and interpret complex data, producing bespoke reports as required.
  • Monitor and process partner invoicing, produce regular student data reports, and support the creation of Standard Operating Procedures.
  • Support governance-related activity, update and write content for the department's communications, and support the development and documentation of systems and procedures to assist in the day-to-day running of the unit's administration.
  • Monitor internal procedures/compliance and ensure these are followed and disseminated as appropriate.
Requirements

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You will have a proven ability to plan ahead and anticipate requirements, proactively planning your own (and sometimes others') workloads to manage time effectively, progress tasks concurrently, and work to deadlines.

You will have a high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach, being comfortable working on your own initiative to complete tasks and projects without close supervision and working in an agile manner.

You will also have the ability to understand policy, procedures, and processes and how to apply these, as well as the importance of equality and diversity in the workplace.

About Us

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation, and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter, and Disability Confident accreditations.

We have an Equality, Diversity, and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. You can find out more about our work to create a fairer university for everyone on our website.

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