Senior Education Support Administrator
2 weeks ago
We are seeking a highly skilled and experienced Senior Education Support Administrator to join our team in the College of Engineering and Physical Sciences. As a key member of our student experience team, you will play a vital role in supporting the delivery of key student experience activities for undergraduate, postgraduate taught, and research students.
Key Responsibilities- Provide administrative support for a range of initiatives aimed at delivering a high-quality student experience, including College Welcome Week delivery, Student Communications, and Student Voice.
- Work closely with the College student experience and wellbeing team, education support offices, and other stakeholders to enhance students' experiences in their learning community.
- Support the planning, organisation, and delivery of College and School student experience events and activities, such as graduation, welcome week, and student surveys promotion.
- Manage and prioritise a varied and complex workload to deliver within required time frames, and make a substantial contribution to the management, development, and implementation of operational processes.
- Take day-to-day decisions on some of the more complex tasks in the team's remit, including identifying next steps as appropriate.
- Substantial professional experience in a variety of similar roles.
- GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
- A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
- Ability to work to tight deadlines in a collaborative team environment.
- Ability to supervise and support the work of other team members.
- Good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
- Experience of using and maintaining complex work systems, such as student databases/record systems or equivalent.
- Exemplary attention to detail and the ability to work confidentially, use judgement, and make appropriate decisions within the constraints of the role.
The University of Birmingham is a world-leading university that is committed to creating a fair and inclusive environment for all staff and students. We are proud to hold Athena SWAN, Race Equality Charter, and Disability Confident accreditations, and we are committed to proactively addressing the barriers experienced by some groups in our community.
We believe that diversity is a strength that underpins the exchange of ideas, innovation, and debate at the heart of University life. We are committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.
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Birmingham, Birmingham, United Kingdom University of Birmingham Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Education Support Administrator to join our team in the College of Engineering and Physical Sciences. As a key member of our student experience team, you will play a vital role in supporting the delivery of key student experience activities for undergraduate, postgraduate taught, and...
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Birmingham, Birmingham, United Kingdom University of Birmingham Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Education Support Administrator to join our team in the College of Engineering and Physical Sciences. As a key member of our student experience team, you will play a vital role in supporting the delivery of key student experience activities for undergraduate, postgraduate taught, and...
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2 weeks ago
Birmingham, Birmingham, United Kingdom University of Birmingham Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Education Support Administrator to join our team in the College of Engineering and Physical Sciences. As a key member of our student experience team, you will play a vital role in supporting the delivery of key student experience activities for undergraduate, postgraduate taught, and...
