Passenger Escort

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Community Transport Full time

About the Role

We are seeking a dedicated and caring individual to join our team as a Passenger Assistant. As a key member of our Community Transport team, you will play a vital role in ensuring the safe and comfortable transportation of our passengers.

Main Responsibilities

  • Safeguard and promote the welfare of passengers at all times.
  • Receive and convey passengers from/to their home address or other agreed point, and receive and pass relevant information about the passenger's wellbeing.
  • Assist passengers when the lift, ramp or any other boarding aid is required, and ensure their comfort and safety.
  • Maintain safety standards at all times, ensuring doors are properly closed, seatbelts fastened, and wheelchairs fastened down appropriately before the vehicle moves off.
  • Manage the effects of unexpected incidents, such as vehicle breakdown, and ensure the safe evacuation of the vehicle and supervision of the passengers in the event of an emergency.
  • Maintain discipline amongst passengers travelling in the vehicle and prevent distractions to the driver.
  • Report any specific problems concerning the conduct or behaviour of passengers on the vehicle to the head of the establishment and to the Supervisor.
  • Deal appropriately with medical or personal hygiene issues.
  • Work with the driver to keep the vehicle clean and tidy before, during and after the journey, including following any enhanced cleaning routine where necessary.
  • Work within the time frames required by route schedules and work as part of a team.
  • Take responsibility for ensuring the health and safety of yourself, your colleagues, and your passengers, in accordance with the requirements of the company's Health and Safety Policy and all relevant legislation.
  • Carry out duties with full regard to CT's Equal Opportunities Policy, to include respect for staff and members of the public from different backgrounds, cultures, and abilities.
  • Follow safeguarding guidelines to maintain and promote a culture of openness, honesty, and awareness.
  • Comply with the rules and procedures in the Employee Handbook.
  • Undertake any professional training and personal development identified as appropriate to the role, as determined by your Manager or a service purchaser.
  • Undertake any other tasks or duties as requested, providing that these are relevant to running an effective passenger service and are commensurate with the status and remuneration for this post.

Essential Skills/Training

  • Experience of working within a similar role as a Passenger Assistant or Escort.
  • Good understanding of the needs of individuals with varying disabilities.
  • An understanding and commitment to equality and diversity.
  • An understanding of client confidentiality.
  • The ability to communicate effectively with passengers, carers, relatives, and staff.
  • Experience of working with equipment for wheelchairs and wheelchair passengers.

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