Tto Passenger Assistant

5 months ago

Newcastle upon Tyne, United Kingdom Community Transport Full time

**'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham**

This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position.

It’s more than a job. Helping an older person get out of the house. Helping an individual with limited mobility access vital services. Helping a renal dialysis patient get to their life saving treatment. That's when its real.

At CT you'll get to experience lots of moments like these. That's because we're changing things for the better. From your very first day we want to make sure you have the skills to be brilliant and feel part of our team. You’ll learn more about us, our values, as well as understanding where you fit in and why you are so important to helping us to achieve what we set out to do.
- We have been providing a caring specialist transport service to improve people's quality of life for over 50 years and we know that having the right team is essential to delivering our high standards of passenger care._

**_We are looking for more than just Passenger Assistants. We are looking for individuals who can demonstrate a warm, positive and people focused attitude and who will go above and beyond to treat our passengers with care, dignity, and respect._**

**The Role**

The post holder will join the Passenger Services Team in Byker for 17.5 hours per week on a Term Time Only basis and provide professional and high-quality care. A typical day will be escorting and assisting passengers to board and alight vehicles safely on their daily journey with us to and from school. Our passenegers have a range of additional needs and as a Passenger Assistant you will be responsible for their care, safety and wellbeing during the journey.

Your most important characteristics that you will bring to CT are being professional, caring, patient, punctual and reliable.

If you would like a varied job that will get you out and about whilst contributing massively to our local community then we would like to hear from you.

**Main responsibilities**
- Be responsible for safeguarding and promoting the welfare of passengers at all times.
- Receive/convey passengers from/to their home address or other agreed point from the parent/carer into the vehicle provided and receive and pass relevant information about the passenger’s wellbeing.
- Assist passengers when the lift, ramp or any other boarding aid is required and to ensure their comfort and safety
- Ensure that safety standards are maintained at all times, for example by ensuring that doors are properly closed, seatbelts fastened, wheelchairs fastened down appropriately before the vehicle moves off.
- Manage effects of unexpected incidents e.g. vehicle breakdown, change in passengers, and ensure the safe evacuation of the vehicle and supervision of the passengers in the event of an emergency
- Maintain discipline amongst the passengers travelling in the vehicle and prevent distractions to the driver.
- Report any specific problems concerning the conduct or behaviour of passengers on the vehicle both to the head of the establishment and to the Supervisor.
- Deal appropriately with medical or personal hygiene issues.
- Work with the driver to keep the vehicle clean and tidy before, during and after the journey, including following any enhanced cleaning routine where necessary.
- Work within the time frames required by route schedules and work as part of a team.
- Take responsibility for ensuring the health and safety of yourself, your colleagues and your passengers, in accordance with the requirements of the company’s Health and Safety Policy and all relevant legislation.
- Carry out duties with full regard to CT’s Equal Opportunities Policy, to include respect for staff and members of the public from different backgrounds, cultures and abilities.
- Follow safeguarding guidelines to maintain and promote a culture of openness, honesty and awareness.
- Comply with the rules and procedures in the Employee Handbook.
- Undertake any professional training and personal development identified as appropriate to the role, as determined by your Manager or a service purchaser.
- Undertake any other tasks or duties as requested providing that these are relevant to running an effective passenger service and are commensurate with the status and remuneration for this post.

**Essential skills/training**
- Experience of working within a similar role as a Passenger Assistant or Escort.
- Good understanding of the needs of individuals with varying disabilities
- An understanding and commitment to equality and diversity
- An understanding of client confidentiality
- The ability to communicate effectively with passengers, carers, relatives and staff
- Experience of working with equipment for wheelchairs and wheelchair passengers
- Basic first aid training.
- Safeguarding training.

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