Tto Passenger Assistant

7 months ago

Newcastle upon Tyne, United Kingdom Community Transport Full time

**Role title Passenger Assistant/Escort**

**Responsible to Passenger Services Supervisor**

**Location Newcastle**

**Salary level £11.55 per hour**

**Hours worked 16.5 hours per week**

**The role**

As a CT Passenger Assistant, a typical day will be escorting and assisting passengers to board and alight vehicles safely in their daily journey with us to and from school. The needs of our passengers will cover a range of medical and behaviour conditions and as a Passenger Assistant you will be responsible for their care, safety and wellbeing during the journey.

Your most important characteristics that you will bring to CT are being professional, caring, patient, punctual and reliable.

If you would like a varied job that will get you out and about whilst contributing massively to our local community then we would like to hear from you.

**Main responsibilities**
- Be responsible for safeguarding and promoting the welfare of passengers at all times.
- Receive/convey passengers from/to their home address or other agreed point from the parent/carer into the vehicle provided and receive and pass relevant information about the passenger’s wellbeing.
- Assist passengers when the lift, ramp or any other boarding aid is required and to ensure their comfort and safety
- Ensure that safety standards are maintained at all times, for example by ensuring that doors are properly closed, seatbelts fastened, wheelchairs fastened down appropriately before the vehicle moves off.
- Manage effects of unexpected incidents e.g. vehicle breakdown, change in passengers, and ensure the safe evacuation of the vehicle and supervision of the passengers in the event of an emergency
- Maintain discipline amongst the passengers travelling in the vehicle and prevent distractions to the driver.
- Report any specific problems concerning the conduct or behaviour of passengers on the vehicle both to the head of the establishment and to the Supervisor.
- Deal appropriately with medical or personal hygiene issues.
- Work with the driver to keep the vehicle clean and tidy before, during and after the journey, including following any enhanced cleaning routine where necessary.
- Work within the time frames required by route schedules and work as part of a team.
- Take responsibility for ensuring the health and safety of yourself, your colleagues and your passengers, in accordance with the requirements of the company’s Health and Safety Policy and all relevant legislation.
- Carry out duties with full regard to CT’s Equal Opportunities Policy, to include respect for staff and members of the public from different backgrounds, cultures and abilities.
- Follow safeguarding guidelines to maintain and promote a culture of openness, honesty and awareness.
- Comply with the rules and procedures in the Employee Handbook.
- Undertake any professional training and personal development identified as appropriate to the role, as determined by your Manager or a service purchaser.
- Undertake any other tasks or duties as requested providing that these are relevant to running an effective passenger service and are commensurate with the status and remuneration for this post.


**Essential skills/training**
- Experience of working within a similar role as a Passenger Assistant or Escort.
- Good understanding of the needs of individuals with varying disabilities
- An understanding and commitment to equality and diversity
- An understanding of client confidentiality
- The ability to communicate effectively with passengers, carers, relatives and staff
- Experience of working with equipment for wheelchairs and wheelchair passengers
- Basic first aid training.
- Safeguarding training.

Ideally you will be registered with DBS update service

  • Tto Passenger Assistant

    7 days ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **Role title Passenger Assistant** **Responsible to Passenger Services Supervisor** **Location Newcastle** **Salary level £9.88 per hour** **Hours worked 16.5 per week (term time only)** **The role** As a CT Passenger Assistant, a typical day will be escorting and assisting passengers to board and alight vehicles safely in their daily journey with us...

  • Tto Passenger Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position. It’s more than a job. Helping an older person...

  • Passenger Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Hobans Group Full time

    **Passenger Assistant** As a Passenger Assistant your role will involve transporting children and adults, potentially with complex needs. You will ensure that once collected, they are supervised at all times until they are handed over to the responsible person at the beginning of the day / to their parent(s)/carer(s) at the end of the day. A good Passenger...

  • Passenger Services Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

    **Join the team named 'Airport of the Year'!** Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019...

  • Passenger Services Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

    **Join the team named 'Airport of the Year' at the World Routes Conference!** Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The 11th busiest Airport in the UK, passenger numbers have grown by 102% in...

  • Passenger Service Agent

    3 days ago

    Newcastle upon Tyne, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for passionate Passenger Service Agents at Newcastle International Airport. **Salary**: £11.14 p/hour To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation,...

  • Tto Minibus Driver

    7 months ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position. It’s more than a job. Helping an older person...

  • Part Time Passenger Assistants

    6 months ago

    Newcastle upon Tyne, United Kingdom 24 X 7 Ltd. Full time

    24 x 7 Limited - Northumberland/Tyne & Wear are currently recruiting reliable and caring part time passenger assistants across the Tyne & Wear area to take children or young adults, some with complex needs, to educational facilities or day centre's in cars, 8 seat minibuses or wheelchair accessible vehicles. The Opportunity: We have part time assistant work...

  • Part Time Passenger Assistants

    7 days ago

    Newcastle upon Tyne, United Kingdom 24 X 7 Ltd. Full time

    24 x 7 Limited - Northumberland/Tyne & Wear are currently recruiting reliable and caring part time passenger assistants across the Tyne & Wear area to take children or young adults, some with complex needs, to educational facilities or day centre's in cars, 8 seat minibuses or wheelchair accessible vehicles. The Opportunity: We have part time assistant work...

  • Passenger Services Manger

    7 months ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** - This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._ - It’s more than a job. Helping an older...

  • Passenger Operations Coordinator

    3 days ago

    Newcastle upon Tyne, United Kingdom DFDS Full time

    Is delivering an excellent service to customers essential to you? Do you enjoy communicating with a variety of people? Can you manage queries quickly and efficiently to ensure a swift resolution? If so, we’re looking for you! Due to growth, we are looking for a Passenger Operations Coordinator to support with checking in passengers on our ships. You’ll...

  • Gateline Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Ganymede Solutions Ltd Full time

    Location- Newcastle upon Tyne- Job-type- Contract- Salary- £11 - 11 per hour- Reference 12101850**Join Our Team as a Gateline Assistant at Newcastle Station!** Location: Newcastle Station Length: 4 Month Initial Contract Immediate Start: After passing a Drug & Alcohol Test Are you ready to embark on an exhilarating journey in the railway sector? We are...

  • Gateline Assistant at Newcastle Station

    7 months ago

    Newcastle upon Tyne, United Kingdom Ganymede Solutions Ltd Full time

    Location- Newcastle- Job-type- Contract- Salary- £11 - 11 per hour- Reference 12101849 / KD**Join Our Team as a Gateline Assistant at Newcastle Station!** Location: Newcastle Station Contract Length: 4 Month Initial Contract Immediate Start: After passing a Drug & Alcohol Test Are you ready to embark on an exhilarating journey in the railway sector? We...

  • Part Time Gateline Assistant at Newcastle Station

    7 months ago

    Newcastle upon Tyne, United Kingdom Ganymede Solutions Ltd Full time

    Location- Newcastle- Job-type- Contract- Salary- £11 - 11 per hour- Reference 12101850/KD**Join Our Team as a Gateline Assistant at Newcastle Station!** Location: Newcastle Station Length: 4 Month Initial Contract Immediate Start: After passing a Drug & Alcohol Test Are you ready to embark on an exciting journey in the railway sector? We are seeking...

  • School Passenger Assistants

    7 months ago

    Kingston upon Thames, United Kingdom Zedcarz Full time

    Job Type: Part-time/Full-time **About Us**: Zedcarz is a respected provider of specialized school transport services in Surrey. We are expanding our team and seeking professional drivers with PCO or Epsom and Ewell licenses to join us in our mission to provide safe and reliable transportation for children with diverse needs. With a commitment to exceptional...

  • Trainee Train Conductor

    7 months ago

    Newcastle upon Tyne, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**: Operations **GRADE**:Conductor **SALARY**:£22,331 per annum, rising to £29,098 per annum after training (approx 3 months) **ROLE TYPE**:On Site **HOURS**: 35 per week **Is interacting with people and providing exceptional customer service ‘Your Thing’?** - We are looking for proactive and committed individuals to join our...

  • Administrator Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham** - This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._ - It’s more than a job. Helping an older...

  • Hospitality and Retail Team Member

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full time

    Salary: £8.00 per hour plus commission.About the Role:We are seeking a highly motivated and customer-focused individual to join our team as an Onboard Host and Sales Associate. As an integral member of our team, you will be responsible for delivering a high standard of customer service, achieving sales targets, and meeting contractual goals while working on...

  • Accounts Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently looking to recruit an Accounts Assistant to join our global Finance department. The purpose of this role is to support the Global Finance Shared Services Centre (SSC) in processing a range of bookkeeping and operational tasks and activities. **About Nomad Digital** Nomad Digital is the world's leading provider of passenger...

  • Pcv Term Time Only Minibus Driver

    7 days ago

    Newcastle upon Tyne, United Kingdom Community Transport Full time

    **Our Vision**:To bring people and communities together to help transform lives and build better communities. **Our Mission**:A charity that is proud to provide a caring specialist transport service that improves people’s quality of life. **The Role**:We are looking for more than just experienced drivers. We are looking for individuals who can...