Operations Director

1 month ago


Rugby, Warwickshire, United Kingdom Iron Mountain Full time

Job Title: Operations Director

About the Role:

We are seeking a highly experienced and skilled Operations Director to lead our Digital Business Unit. As a key member of the team, you will be responsible for overseeing operations, personnel, and processes related to scanning physical documents and their conversion.

Main Responsibilities:

  • Ensure client objectives are achieved through pro-active and professional client communications.
  • Support the team in delivering exceptional services and contractual KPIs.
  • Promote and maintain operational excellence and personnel management.
  • Ensure direct reports are met daily and updated on current priorities and issues.
  • Keep colleagues updated on operational or supply chain issues.
  • Manage and maintain required administration relating to daily operational throughput.
  • Ensure local operational staff are briefed on performance, processes, procedures, objectives, and other relevant information.
  • Ensure IRM personnel policies and compliance procedures are followed.

Business Planning:

  • Agree, monitor, and update a service delivery plan that maximises facility resources while meeting or exceeding client expectations.
  • Monitor and update a pipeline forecast and work-in-progress stream.
  • Collate and publish regular records regarding service performance.
  • Ensure administrative requirements are accurately processed and published in a timely manner.

Quality Assurance & Continuous Improvement:

  • Communicate specific SOP workflows effectively and maintain compliance.
  • Investigate, publish reports, and recommend remedial actions for non-conformance incidents.
  • Identify process improvements for all products and services delivered.

Financial Management:

  • Maintain a commercially viable operation through daily monitoring of KPIs.
  • Ensure local Iron Mountain DM contracts are delivered against agreed cost models.
  • Ensure financial data is collated accurately and in a timely manner.

Vetting Requirement:

  • Government SC clearance required for role.
  • Legal residence in UK for 5 years.

Competences:

  • Excellent people manager with strong leadership skills.
  • Flexible, adaptive, and innovative team-player.
  • Exceptional presenter of operational facts, objectives, and deliverables.
  • Decisive manager able to handle variable and conflicting business issues.

Salary:£50,000 - £70,000 per annum (dependent on experience).


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