Customer Service Specialist
3 weeks ago
Pertemps TM is seeking a Customer Service Specialist to join our client's dynamic Health Insurance team.
This temporary role offers an excellent opportunity to contribute to a leading insurance provider and gain valuable experience in the health insurance sector.
Your primary responsibility will be to deliver exceptional customer service to existing clients through various communication channels, ensuring their needs are met promptly and effectively.
- Key Responsibilities:
- Provide comprehensive support to customers via phone, live chat, and email.
- Address inquiries, resolve issues, and provide information regarding health insurance policies.
- Maintain accurate customer records and documentation.
- Collaborate with internal teams to ensure seamless service delivery.
Ideal Candidate Profile:
- Proven experience in a customer-facing role, preferably within a call center environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations professionally.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office applications and comfortable working with computer systems.
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