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Customer Service Representative
2 months ago
Pertemps TM Seeks Experienced Customer Service Professional
Job Summary:
Pertemps TM is seeking a skilled Customer Service Representative to join our team as a Call Centre Support Specialist. As an Insurance Claims Advisor, you will be responsible for delivering exceptional service to our customers, providing support and guidance to ensure their needs are met.
Key Responsibilities:
- Customer Service: Provide outstanding service to customers via phone, live chat, and email, taking ownership of cases and ensuring customer satisfaction.
- Case Management: Manage and resolve customer complaints and issues in a timely and professional manner.
- Communication: Develop and maintain effective relationships with customers, colleagues, and stakeholders, using excellent communication and interpersonal skills.
- Problem-Solving: Analyze and resolve complex customer issues, using negotiation and influencing skills to achieve successful outcomes.
- IT Proficiency: Utilize MS packages and other software to manage customer interactions and data.
- Time Management: Prioritize tasks and manage time effectively to meet deadlines and achieve targets.
- Decision-Making: Make informed decisions and take ownership of cases, using initiative and autonomy to drive results.
Requirements:
- Experience: Previous experience working in a call centre environment, providing excellent customer service.
- Skills: Excellent communication, negotiation, and problem-solving skills, with the ability to work in a fast-paced environment.
- Education: Relevant qualifications or experience in customer service, sales, or a related field.
What We Offer:
- Competitive Salary: £13.14 per hour.
- Temporary Position: Initial 3-month period, with the possibility of extension.
- Remote Work: Mostly remote, with some travel to our Eastleigh offices.
- Working Hours: 9am to 5pm, Monday to Friday, 35 hours per week.
Only shortlisted applicants will be contacted.
