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Customer Service Representative

2 months ago

Eastleigh, Hampshire, United Kingdom Aviva Full time

About the Role:

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Aviva. As a Customer Service Representative, you will play a critical role in guiding and supporting customers through their health claims journey.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on insurance products and services
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Identify and escalate complex issues to senior colleagues or management

Requirements:

  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in the insurance industry
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Flexible working arrangements and work-life balance
  • Access to a range of employee benefits and discounts

About Aviva:

Aviva is a leading insurance company that values diversity, inclusion, and employee well-being. We are committed to creating a workplace culture that is supportive, inclusive, and empowering.