Customer Service Representative

2 weeks ago


Eastleigh, Hampshire, United Kingdom Apetito Limited Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Advisor to join our team at Apetito Limited. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our elderly customers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Take telephone and internet orders from customers
  • Make outbound calls to customers and prospects
  • Support drivers with route planning for delivery rounds
  • Update customer records and liaise with customer relatives
  • Ensure customers' needs are met and they know how to cook, store, and re-order meals
  • Prepare promotional literature and communicate new products or promotions to customers
  • Search for new business opportunities and share best practices with colleagues

About You

To be successful in this role, you will need:

  • Experience in a customer service role
  • Confident using a personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English
  • Able to work to deadlines

What We Offer

Apetito Limited is a family-owned business that takes pride in making a real difference in the lives of our customers. We offer a competitive salary, 33 days holiday per year, and a range of benefits including a discretionary annual bonus scheme and pension scheme.

Our Values

We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.



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