Customer Service Representative

1 week ago


Eastleigh, Hampshire, United Kingdom Aviva Full time

Customer Service Representative

This is an exciting opportunity to join our growing Direct Health Team based in Eastleigh. As a Customer Service Representative, you will be part of the Private Medical Insurance Customer Retention and Service Team, responsible for providing outstanding service via phone, live chat, and email.

About the Role:

You will be working with customers to understand their needs and concerns, and providing solutions to meet their expectations. You will also be responsible for handling customer complaints and resolving issues in a timely and professional manner.

Key Skills and Experience:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • Salary - £25,500 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva's
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Outstandingly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your well-being seriously with lots of support and tools

Aviva is for Everyone:

We are inclusive - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.



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