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Customer Support Specialist

3 months ago

Eastleigh, Hampshire, United Kingdom Pertemps TM Full time

Customer Support Specialist - Temporary Role - Remote

Pertemps TM, a reputable organization in the insurance sector, is seeking a committed Customer Support Specialist to enhance their Health Insurance division.

This is a temporary position with a competitive hourly compensation.

Standard working hours are Monday to Friday from 9am to 5pm, totaling 35 hours per week.

The role primarily involves remote work, with occasional requirements for in-office presence.

As a Customer Support Specialist, your primary duty will be to deliver outstanding service to current clients through various communication channels, ensuring their specific needs are addressed effectively.

Key qualifications and skills for this position include:

  • Previous experience in a customer support capacity, ideally within a call center setting.
  • Excellent verbal and written communication abilities, with a knack for building rapport and negotiating successfully.
  • Empathy and the capability to manage difficult situations with professionalism and resolve.
  • Proficiency in technology, particularly with MS Office software.
  • Strong organizational and decision-making skills.

Please be aware that selected candidates will undergo standard vetting processes.

Only candidates who are shortlisted will receive further communication regarding the next steps.