Customer Service Representative

3 weeks ago


Eastleigh, Hampshire, United Kingdom Meridian Business Support Full time
Customer Service Executive

Meridian Business Support is seeking a dedicated and proactive Customer Service Executive to join our small but dynamic team in Chandlers Ford.

The ideal candidate will have a strong customer service background, ideally in e-commerce, and experience with ticketing systems. They will be responsible for managing customer queries through the ticketing system, responding to issues related to products, orders, returns, and deliveries, and liaising with internal teams to resolve complex queries.

Key Responsibilities:

  • Manage customer queries through the ticketing system
  • Respond to issues related to products, orders, returns, and deliveries
  • Liaise with internal teams to resolve complex queries
  • Ensure timely and professional communication across all channels
  • Track and manage tickets from start to resolution, ensuring customer satisfaction

Requirements:

  • Strong customer service background, ideally in e-commerce
  • Experience with ticketing systems
  • Excellent written communication skills
  • Ability to handle a fast-paced workload and manage multiple queries
  • A problem-solver with a proactive attitude
  • Comfortable working in a small, collaborative office environment

For more information, please contact Emma in the Eastleigh office.



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