Service Desk Support Specialist

6 days ago


Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full time
Job Title: Service Desk Analyst

Job Summary:

We are seeking a skilled Service Desk Analyst to join our team in Cheltenham. As a Service Desk Analyst, you will provide technical support to internal and external users of our business applications, including ERP and CRM systems.

Key Responsibilities:

  • Manage support calls and tickets from the IT Service Desk
  • Provide support to internal and external customers on our platforms
  • Assist users with queries related to Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
  • Maintain a log of support calls and resolutions
  • Document work or changes made
  • Escalate 2nd/3rd line queries when appropriate

Requirements:

  • At least 1-2 years' experience in a 1st/2nd line Support Desk, Service Desk, or Application Support role, ideally supporting a CRM/ERP system
  • Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
  • Experience of Dynamics 365 or COINS would be great but not essential
  • Ability to understand user queries and relate to business processes
  • Great troubleshooting experience
  • Great communication skills

What We Offer:

  • £34,000 + bonus
  • Hybrid working from Cheltenham office, ideally 3 days a week onsite
  • 33 days annual leave + bank holidays
  • Private healthcare
  • Enhanced maternity, paternity, and adoption leave
  • Pension
  • Life assurance
  • Share incentive schemes
  • Employee rewards portal

Key Skills:

  • Systems Analyst
  • COINS
  • Dynamics
  • ERP
  • CRM
  • Service Desk
  • Application Support
  • Housing
  • Construction
  • Engineering


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