Service Desk Support Specialist
14 hours ago
Reed Technology is seeking a skilled Service Desk Analyst to join their team in Cheltenham. As a key member of the professional services organisation, you will be responsible for providing technical support to employees across three sites.
Key Responsibilities:- Provide 1st and 2nd line technical support via phone, email, and in-person interactions.
- Log support tickets for all issues flagged, including daily checks.
- Manage incidents and requests, escalating to 3rd line support when necessary.
- Process requests, including new starters, leavers, and movers.
- Build laptops and smartphone handsets to team standards.
- Host inductions for new employees.
- Assist with employee moves, meeting room setups, and new office installations.
- Perform equipment fault finding, troubleshooting, testing, repair, or dispatch for repair.
- Maintain inventory records.
- Experience working within an IT Service Desk environment.
- Good knowledge of Windows 10 (configuration and support).
- Good knowledge of Microsoft 365.
- Strong written and verbal communication skills.
- Confidence in supporting and communicating at all levels of the business.
- Active Directory user management.
- Entra ID user management.
- General understanding of LAN, WAN, DHCP, DNS.
This role will involve working across three sites in the Cheltenham area, with a standard Monday-to-Friday schedule.
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