Service Desk Analyst

4 days ago

Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

We are seeking a highly motivated and customer-focused Service Desk Analyst to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.

Key Responsibilities:

  • Provide first-line technical support to end-users via various communication channels.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Log and track all incidents and service requests in the ticketing system.
  • Evaluate and escalate complex issues to higher-level support teams as necessary.
  • Maintain and update documentation for IT processes and procedures.
  • Assist with the setup and configuration of new hardware and software.
  • Deliver exceptional customer service and ensure timely resolution of issues.

Requirements:

  • Proven experience in a service desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications and troubleshooting techniques.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • Access to the latest technology and tools.

  • IT Service Desk Analyst

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    Job Title: Service Desk AnalystLocation: Cheltenham officeSalary: £32,500 plus car allowance and benefitsAbout the Role:As a Service Desk Analyst at Randstad Technologies, you will be responsible for providing exceptional customer service by resolving incidents on the first call using 1st and 2nd line support knowledge and capability. Any issues that cannot...

  • IT Service Desk Analyst

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Full time £32,500

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents by phone into our ticketing...

  • Service Desk Analyst

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving technical issues and providing support to our users.Key ResponsibilitiesLog and manage technical incidents and requests in our...

  • Service Desk Analyst

    4 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...

  • Service Desk Analyst

    4 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...

  • Service Desk Analyst

    21 hours ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...

  • Service Desk Analyst

    24 hours ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...

  • Service Desk Analyst

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our internal stakeholders.Key ResponsibilitiesProvide first-line technical support to internal customers via phone,...

  • Service Desk Analyst

    3 days ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our internal stakeholders.Key ResponsibilitiesProvide first-line technical support to internal customers via phone,...

  • Service Desk Analyst

    3 days ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our internal stakeholders.Key ResponsibilitiesProvide first-line technical support to internal customers via phone,...

  • Technical Service Desk Agent

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Careers Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding Careers. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service...

  • Service Desk Operations Specialist

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents into our ticketing...

  • Technical Service Desk Agent

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service Desk,...

  • Technical Service Desk Agent

    5 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service Desk,...

  • Service Desk Operations Manager

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Full time £32,500

    Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key Responsibilities:Provide...

  • Service Desk Operations Specialist

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Careers Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding Careers. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service...

  • Service Desk Operations Specialist

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key ResponsibilitiesIncident Management: Log incidents by phone into...

  • Service Desk Support Specialist

    7 hours ago

    Cheltenham, Gloucestershire, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide 1st and 2nd line technical support to clients via phone, email, and in-person.Log support...

  • Service Desk Support Specialist

    5 hours ago

    Cheltenham, Gloucestershire, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide 1st and 2nd line technical support to clients via phone, email, and in-person.Log support...

  • Service Desk Support Specialist

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full time

    Job Title: Service Desk AnalystLocation: Cheltenham officeSalary: £32,500 plus car allowance and benefitsAbout the Role:As a Service Desk Analyst at Randstad Technologies, you will be responsible for providing exceptional customer service by resolving incidents on the first call using your knowledge and skills in 1st and 2nd line support. You will work...