Service Desk Operations Specialist
7 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.
Key Responsibilities- Incident Management: Log incidents by phone into our ticketing system, ensuring the ticket is correctly categorized and prioritized.
- Communication: Demonstrate excellent communication skills over telephone and email, keeping the user informed on the progress of their support ticket.
- Documentation: Develop and maintain self-service documentation to support users.
- Escalation: Escalate tickets where required to other teams within the department.
- Problem Management: Work with the team to reduce repeatable incidents.
- Service Delivery: Work with the department to provide services to all users, including the delivery of new equipment and maintenance of user accounts.
- Support and Troubleshooting: Provide 1st line support on all allocated tickets, update and process documentation, and communicate and escalate known/reoccurring issues to the Service Desk Manager.
- Customer Service: Previous experience in a customer service role within the IT sector.
- Technical Skills: Experience on a Service Desk, excellent written and oral communication skills, ability to influence others at all levels, and a background knowledge of ITSM tools.
- Education: Hold a full UK driving license.
- Technical Knowledge: Ability to quickly learn and understand user requirements, a desire to learn and grow within the team, and ability to work on own initiative.
- Software Skills: Microsoft Windows 11, Microsoft Office 365 Admin Centre, and Microsoft Active Directory.
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Service Desk Support Specialist
2 days ago
Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Desk Support Specialist to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to...
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Service Desk Support Specialist
2 days ago
Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Desk Support Specialist to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to...
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Service Desk Analyst
5 days ago
Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to end-users via...
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Service Desk Analyst
5 days ago
Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our IT team at Hays Specialist Recruitment Limited. As the first point of contact for all IT-related issues, you will play a crucial role in ensuring the smooth operation of our IT services.Key Responsibilities:Provide first-line technical support to end-users via...
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Service Desk Operations Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents into our ticketing...
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Service Desk Operations Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Careers Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding Careers. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service...
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Service Desk Operations Specialist
6 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service Desk,...
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Service Desk Operations Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key Responsibilities:Manage incoming calls to the Service Desk,...
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Service Desk Operations Specialist
4 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeJob Title: Service Desk AnalystLocation: Cheltenham officeSalary: £32,500 plus car allowance and benefitsJob Overview:As a Service Desk Analyst at Randstad Technologies, you will play a critical role in providing exceptional customer service by resolving technical issues on the first call. You will utilize your knowledge and skills in 1st and 2nd line...
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Service Desk Operations Specialist
4 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeJob Title: Service Desk AnalystLocation: Cheltenham officeSalary: £32,500 plus car allowance and benefitsJob Overview:As a Service Desk Analyst at Randstad Technologies, you will play a critical role in providing exceptional customer service by resolving technical issues on the first call. You will utilize your knowledge and skills in 1st and 2nd line...
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Service Desk Operations Specialist
4 days ago
Cheltenham, Gloucestershire, United Kingdom Reed Technology Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a key member of our professional services organization, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide 1st and 2nd line technical support to clients via various communication channels.Log...
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Service Desk Operations Specialist
4 days ago
Cheltenham, Gloucestershire, United Kingdom Reed Technology Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a key member of our professional services organization, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide 1st and 2nd line technical support to clients via various communication channels.Log...
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Service Desk Operations Manager
7 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Full time £32,500Job Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key Responsibilities:Provide...
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Service Desk Support Specialist
7 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Full time £32,500Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on the first call, utilizing 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents into our ticketing system and ensure...
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Service Desk Support Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeJob Title: Service Desk AnalystLocation: Cheltenham officeSalary: £32,500 plus car allowance and benefitsAbout the Role:As a Service Desk Analyst at Randstad Technologies, you will be responsible for providing exceptional customer service by resolving incidents on the first call using your knowledge and skills in 1st and 2nd line support. You will work...
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Service Desk Support Specialist
1 day ago
Cheltenham, Gloucestershire, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide 1st and 2nd line technical support to clients via phone, email, and in-person.Log support...
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Service Desk Support Specialist
1 day ago
Cheltenham, Gloucestershire, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide 1st and 2nd line technical support to clients via phone, email, and in-person.Log support...
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Service Desk Analyst
2 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...
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Service Desk Analyst
5 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...
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Service Desk Analyst
5 days ago
Cheltenham, Gloucestershire, United Kingdom Randstad Technologies Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Randstad Technologies. As a Service Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and other...
