Service Desk Operations Specialist

5 days ago


Cheltenham, Gloucestershire, United Kingdom Reed Technology Full time
Job Overview

We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a key member of our professional services organization, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to clients via various communication channels.
  • Log and track support tickets to ensure timely resolution of issues.
  • Collaborate with internal teams to resolve complex technical issues.
  • Contribute to the development of knowledge base articles and documentation to improve support processes.

Requirements:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Reed Technology:

We are a leading professional services organization dedicated to delivering exceptional results to our clients. Our team is passionate about providing innovative solutions to complex problems.



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