Service Desk Operations Specialist
5 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at Reed Technology. As a key member of our professional services organization, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Provide 1st and 2nd line technical support to clients via various communication channels.
- Log and track support tickets to ensure timely resolution of issues.
- Collaborate with internal teams to resolve complex technical issues.
- Contribute to the development of knowledge base articles and documentation to improve support processes.
Requirements:
- Strong technical skills and knowledge of IT systems and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Reed Technology:
We are a leading professional services organization dedicated to delivering exceptional results to our clients. Our team is passionate about providing innovative solutions to complex problems.
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Cheltenham, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time{"h1": "Service Desk Analyst Role", "p": "We are seeking a skilled Service Desk Analyst to provide exceptional support to our IT team. As the first point of contact for all IT-related issues, you will play a vital role in ensuring the smooth operation of our IT services.", "ul": [{"li": "Provide first-line technical support to end-users via various...
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