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Service Desk Support Specialist
2 months ago
We are seeking a skilled Systems Support Analyst to join our client's team in Cheltenham. As a Service Desk / Support Analyst, you will provide support to internal and external users of the company's diverse suite of business-focused applications, ERP / CRM systems.
Key Responsibilities:
- Manage support calls and tickets from the IT Service Desk
- Provide internal and external customers with support on the company's platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
- Maintain a log of the support calls and resolution
- Document work or changes made
- Escalate 2nd / 3rd line queries when appropriate
Requirements:
- At least 1-2 years' experience in a 1st/2nd line Support Desk, Service Desk, or Application Support role, ideally supporting a CRM / ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business process
- Great troubleshooting experience
- Great communicator
What We Offer:
- £34,000 + bonus
- Hybrid working from Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
Key Skills:
- Systems Analyst
- COINS
- Dynamics
- ERP
- CRM
- Service Desk
- Application Support
- Housing
- Construction
- Engineering
