Desktop Support Specialist

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Spie Industrieumzuege Full time

This boutique style IT Managed Services Provider is seeking a skilled Desktop Support Specialist to join their team. The ideal candidate will have a strong background in technical support and be able to provide excellent customer service to a diverse client base.

The Role
  • Provide in-house, remote, and on-site technical support to clients
  • Manage and respond to service desk requests and client incidents
  • Resolve issues quickly to meet client satisfaction
  • Maintain regular communication with clients and their users
  • Support server hardware and software
  • Update change documentation for client networks
  • Ensure client tickets are closed within SLA's
  • Manage MS Office 365 licensing and related tasks
  • Schedule remote and on-site services for clients
  • Monitor client backup and antivirus
Key Criteria
  • Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN)
  • At least 2 years of experience in a dynamic MSP environment and support role
  • Strong computer diagnostic skills
  • Microsoft Desktop Operating Systems and MS Office applications
  • Familiar with macOS and related devices
  • Microsoft Office 365 Administration – MS Exchange, SharePoint, OneDrive, and Teams
  • High level of professional customer service
  • Roadworthy vehicle and valid driver's license
  • Excellent communication skills
  • Police check and working with children check

This is a great opportunity for someone who wants to work in an informal and welcoming environment, where they will be valued and respected, and enjoy a work-life balance.



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