Desktop Support Specialist
4 weeks ago
## Job Opportunity
We are seeking a skilled Desktop Support Specialist to join our team at Spie Industrieumzuege. As a Level 2-3 IT Technician, you will be responsible for providing technical support to our clients in the Melbourne, Bayside, and Mornington Peninsula area.
### Key Responsibilities
* Provide in-house, remote, and onsite technical support to a diverse client base
* Manage and respond to service desk requests and client incidents
* Resolve issues quickly to meet customer satisfaction
* Maintain regular communication with clients and their users
* Support server hardware and software
* Update change documentation for client networks
* Ensure client tickets are closed within assigned SLAs
* Manage MS Office 365 licensing and related tasks
* Schedule remote and onsite services for clients
* Monitor client backup and antivirus
### Requirements
* Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN)
* At least 2 years of experience in a dynamic MSP environment and support role
* Strong computer diagnostic skills
* Microsoft Desktop Operating Systems and MS Office applications
* Familiarity with macOS and related devices an advantage
* Microsoft Office 365 Administration – MS Exchange, SharePoint, OneDrive, and Teams
* High level of professional customer service
* Roadworthy vehicle and valid driver's license
* Excellent communication skills
* Complete police check and working with children check
### What We Offer
* Opportunity to grow with the business and take on management responsibilities
* Informal and welcoming work environment
* Valued and respected team members
* Work-life balance with hours from 9:00am to 5:30pm, Monday to Friday
If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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