Technical Support Specialist
4 days ago
About the Role:
This is a 2nd Line Support Engineer position within the BLADEROOM GROUP LIMITED team. As a key member of our technical support team, you will play a crucial role in providing escalated technical support and ensuring the seamless functioning of our IT service.
Main Responsibilities:
- Resolve complex technical issues and provide hands-on assistance to end-users.
- Troubleshoot and resolve hardware, software, and network challenges.
- Conduct in-depth technical analysis and troubleshooting to resolve complex issues efficiently.
- Implement preventive measures to minimize recurring issues and improve overall system reliability.
Key Skills and Qualifications:
- Proven experience in a 2nd Line Support role or similar.
- Proficient in Windows operating systems, Microsoft Office Suite, and general desktop support.
- Strong problem-solving skills, technical acumen, and excellent communication abilities.
- Familiarity with ITIL framework.
- Knowledge of Cyber Security best practices.
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