Technical Support Specialist
1 week ago
Job Title: Application Support Engineer
Location: Cheltenham-based with a flexible hybrid working model
This is an exciting opportunity for an Application Support Engineer with a strong Java background to join a leading innovation consultancy. You'll be part of a dynamic team dedicated to delivering high-quality solutions for clients across various industries, focusing on enhancing application performance and user experience.
The Role:
- Provide expert support for Java applications, addressing and resolving technical issues promptly
- Collaborate with development teams to identify and implement enhancements to applications
- Conduct root cause analysis to prevent recurring issues and improve system reliability
- Monitor application performance and implement optimizations to enhance user experience
- Document support processes and contribute to knowledge-sharing initiatives within the team
- Act as a primary point of contact for clients, ensuring timely and effective communication regarding application performance
Your Profile:
- Proven experience in application support with a strong focus on Java technologies
- Solid understanding of software development processes and methodologies
- Excellent problem-solving skills with the ability to diagnose and troubleshoot complex technical issues
- Strong communication skills for effective interaction with both technical and non-technical stakeholders
- Experience in a consultancy environment is a plus, along with familiarity with agile practices
- A degree in Computer Science, Software Engineering, or a related field is preferred
This role offers a fantastic opportunity for an ambitious Application Support Engineer to contribute to innovative projects within a supportive consultancy environment. If you are passionate about technology and enjoy solving challenges, we encourage you to apply and join a team that values creativity and collaboration.
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