Technical Support Specialist

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Anson McCade Full time

Job Title: Application Support Engineer

Location: Cheltenham-based with a flexible hybrid working model

This is an exciting opportunity for an Application Support Engineer with a strong Java background to join a leading innovation consultancy. You'll be part of a dynamic team dedicated to delivering high-quality solutions for clients across various industries, focusing on enhancing application performance and user experience.

The Role:

  • Provide expert support for Java applications, addressing and resolving technical issues promptly
  • Collaborate with development teams to identify and implement enhancements to applications
  • Conduct root cause analysis to prevent recurring issues and improve system reliability
  • Monitor application performance and implement optimizations to enhance user experience
  • Document support processes and contribute to knowledge-sharing initiatives within the team
  • Act as a primary point of contact for clients, ensuring timely and effective communication regarding application performance

Your Profile:

  • Proven experience in application support with a strong focus on Java technologies
  • Solid understanding of software development processes and methodologies
  • Excellent problem-solving skills with the ability to diagnose and troubleshoot complex technical issues
  • Strong communication skills for effective interaction with both technical and non-technical stakeholders
  • Experience in a consultancy environment is a plus, along with familiarity with agile practices
  • A degree in Computer Science, Software Engineering, or a related field is preferred

This role offers a fantastic opportunity for an ambitious Application Support Engineer to contribute to innovative projects within a supportive consultancy environment. If you are passionate about technology and enjoy solving challenges, we encourage you to apply and join a team that values creativity and collaboration.



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