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Senior IT Support Specialist

1 month ago

Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

We are seeking a skilled Technical Service Desk Analyst to provide exceptional customer service and technical support to our users.

As a Technical Service Desk Analyst, you will be responsible for resolving incidents on first call using 1st and 2nd line support knowledge and capability.

Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve.

We offer a competitive basic salary and annual bonus, agile working arrangements, up to 33 days annual leave plus bank holidays, private healthcare, and enhanced maternity, paternity, and adoption leave.

Key responsibilities include:

  • Providing 1st line support on all allocated tickets
  • Communicating and escalating known/reoccurring issues to the Service Desk Manager
  • Providing training to end users and other members of IT staff as required
  • Adhering to the IT Security Policy at all times
  • Communicating with other members of the IT department to ensure internal SLAs are met

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