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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Support Specialist to join our team at Langham Recruitment. As a key member of our support team, you will be responsible for providing top-notch support to our internal and external customers.
Key Responsibilities:
- Manage support calls and tickets from our IT Service Desk
- Provide internal and external customers with support on our platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems
- Maintain a log of support calls and resolutions
- Document work or changes made
- Evaluate and escalate 2nd/3rd line queries when necessary
Requirements:
- At least 1-2 years' experience in a 1st/2nd line Support Desk, Service Desk, or Application Support role, ideally supporting a CRM/ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business processes
- Excellent troubleshooting and communication skills
What We Offer:
- Competitive salary with a bonus structure
- Hybrid working arrangement from our Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank holidays
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
Key Skills:
- Systems Analyst
- COINS
- Dynamics
- ERP
- CRM
- Service Desk
- Application Support
- Housing
- Construction
- Engineering
