Customer Experience Specialist

3 days ago

Reigate, Surrey, United Kingdom Just Group Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our customer contact team at Just Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing timely support to our customers.

Key Responsibilities:
  • Answer inbound telephone calls from customers and advisors across all our product range and at all points of a customer journey.
  • Make calls to third parties to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
  • Produce quotes and/or re-quotes over the telephone.
  • Perform relevant administrative tasks according to procedure, data entry standards, and industry regulation.
  • Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
Requirements:
  • Previous experience within a telephony customer services function.
  • Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
  • Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
  • Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
  • Experienced in using Microsoft Office (Outlook, Word, Excel).
What We Offer:
  • A Competitive Salary.
  • Pension Scheme and Life Assurance.
  • A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets.
  • Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
  • Opportunity to grow your career within Just providing a great foundation to build your career on.
  • Learning and Development opportunities - including access to LinkedIn Learning.
  • 25 Days Annual Leave plus an Additional Day on us for your Birthday.
  • Private Medical Cover and Income Protection, just in case.
  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline, and Trained Physical & Mental Health First Aiders (On-Site).
  • A variety of Employee Funded Benefits available to you via our Online Benefits Portal.

We are a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets. Quite simply, we help people achieve a better later life.

We achieve this by providing competitive and innovative products, services, financial advice, and guidance to help our customers achieve security, certainty, and provide them with peace of mind in retirement.

We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

Diversity, Equity, and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just.

We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability, and those who identify as LGBTQ+.

There are multiple employee network groups, which champion issues including race, gender, social mobility, and neurodiversity.

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