Neighbourhood Manager
6 days ago
Bromford, a recognised Great Place to Work organisation, is seeking a motivated individual to fill the role of Neighbourhood Coach. As part of our team, you will play a crucial role in maintaining a patch of around two hundred homes, ensuring they are well-maintained and customers are aware of their responsibilities.
You will be working independently, managing tenancy sign-ups and changes, anti-social behaviour, safeguarding, court work, and evictions where necessary. This position requires a holistic approach to customer service, building strong relationships with local services and having a positive impact on customers' lives.
This full-time role offers regular home working opportunities and travel to surrounding areas. You will manage a patch in Cirencester (GL7), making it an ideal location for those who value a balanced work-life environment.
Key Responsibilities:
- Manage a patch of approximately 200 homes, ensuring properties are well-maintained and customers are aware of their responsibilities.
- Work independently to resolve tenancy-related issues, including sign-ups and changes, anti-social behaviour, and safeguarding concerns.
- Collaborate with maintenance and lettings teams to effectively allocate empty homes, manage customer expectations regarding repairs, and escalate any property maintenance issues.
- Maintain strong relationships with local services to enhance the overall quality of life for customers.
Requirements:
- Prior experience in a customer-facing role, preferably within housing management.
- Strive to achieve performance targets, maximising customer satisfaction.
- Demonstrate tenacity and resilience, consistently achieving the right outcome.
- Have a reputation for excellent influencing, negotiating, and relationship-building skills.
- Hold a valid UK driving licence and have access to a vehicle.
We offer a competitive salary, estimated at £35,000 per annum, based on industry standards and the location of Cirencester. If you are passionate about helping people and possess the necessary skills, we encourage you to apply for this exciting opportunity.
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